Privacy Policy &
Customer Data Protection 🔒

DASHVIK ENTERPRISES collects only the necessary details required to schedule doorstep appliance repairs, dispatch certified field technicians, deliver hardware spares, and generate statutory tax invoices:

• Contact Credentials: Full Name, Primary Mobile Number, and Alternate Contact Number for delivery/visit coordination.
• Physical Location: House/Building address, landmark, PIN code (e.g. 571422, 571430, 571419), and GPS coordinates where provided for doorstep technician routing.
• Service & Appliance Data: Appliance category (LED TV, Washing Machine, Refrigerator), brand, model number, fault description, and warranty documentation photos.
• Digital Communication: Optional email address for dispatch of digital invoices, estimates, and order tracking summaries.

We process your personal information strictly for legitimate commercial and fulfillment objectives:

Online transactions on our platform are facilitated securely through Razorpay Software Private Limited, an RBI-licensed Payment Aggregator operating in compliance with PCI-DSS (Payment Card Industry Data Security Standard) Level 1 certification:

• Customers input credit card, debit card, net banking, and UPI details directly on Razorpay's encrypted checkout iframe/page.
• DASHVIK ENTERPRISES has zero access to payment card numbers, expiry dates, CVVs, or bank login credentials.
• We receive only a payment status token (Transaction ID, Amount Paid, and Confirmation Status) to activate your order or service ticket.

We do not sell, rent, monetize, or trade your personal data to marketing agencies, telemarketers, or third-party data aggregators. Customer information is shared strictly with:

• Assigned Field Technicians: Contact name, phone, and address solely to visit your home for the booked service window.
• Delivery & Logistics Partners: Courier personnel (e.g. DTDC, Professional Couriers, India Post) solely for dispatching retail hardware.
• Law Enforcement & Statutory Bodies: Only when legally mandated under the Information Technology Act, 2000 or court order.

Our website utilizes essential HTTP session cookies and local storage tokens solely to maintain your shopping cart state, keep you signed in to the customer portal, and prevent Cross-Site Request Forgery (CSRF). We do not deploy invasive cross-site behavioral tracking cookies.

As a data principal, you hold the following rights regarding personal data held by DASHVIK ENTERPRISES:

• Right to Access: Request a summary of personal information and service tickets registered under your mobile number.
• Right to Correction: Request updates to inaccurate addresses or phone numbers.
• Right to Erasure: Request deletion of your customer portal account, subject to mandatory 7-year GST accounting record retention rules.

In accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023, the designated Grievance Officer for DASHVIK ENTERPRISES is: