1. Section A: Doorstep Service Request Cancellations
1.1 Free Online Cancellation: Customers may cancel booked doorstep appliance service requests online via the Customer Portal or by calling our desk (7483156199) at zero cancellation fee while the service ticket is in Pending or Confirmed status prior to technician dispatch.
1.2 Technician En Route or At Premise: If cancellation occurs after the field technician has commenced travel or has physically reached the customer's doorstep, the standard diagnostic visit fee of ₹299.00 cannot be waived, as it covers technician fuel, transit time, and route scheduling.
1.3 Advance Service Payments: Any pre-collected diagnostic deposit for an appointment cancelled before dispatch is refunded 100% to the original payment source within 5 to 7 working days.
2. Section B: Retail Hardware, Accessories & Spare Parts Returns
2.1 7-Day Return Window for Accessories: Eligible retail accessories (remotes, cables, universal stands) in brand-new, unopened retail boxes may be returned within 7 calendar days from the delivery timestamp.
2.2 48-Hour Dead-On-Arrival (DOA) & Transit Damage: If a product or component arrives damaged, crushed, or non-functional, the customer must report it to our WhatsApp helpline (+91 7483156199) within 48 hours of delivery along with photographic or video proof. We will provide an immediate free replacement or full refund.
2.3 Strict Conditions for Bare Electronic Circuit Boards: To safeguard against electrical short-circuits caused by improper user installation, bare circuit components (such as LED TV motherboards, power boards, T-Con chips, inverter modules, and washing machine timers) are eligible for return only if:
- The item is returned in unmounted condition with no screw marks or soldering iron residue.
- The original anti-static protective bag and Dashvik warranty security seal sticker remain intact and unbroken.
- The return request is accompanied by the original order invoice.
3. Section C: Refund Settlement Timeline & Razorpay Modes
DASHVIK ENTERPRISES maintains complete alignment with Razorpay Payment Aggregator settlement guidelines and RBI directives:
• Online Payment Refunds: Approved refunds for payments made via UPI (Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, or Net Banking are automatically triggered through Razorpay directly to the original payment source.
• Turnaround Time (TAT): The refund initiation takes place within 24 to 48 hours of return approval. The credited funds typically reflect in the customer's bank statement within 5 to 7 working days, subject to clearing cycles of the customer's issuing bank.
• Cash on Delivery (COD) Refunds: For items delivered via COD, approved refunds are transferred via direct Bank NEFT / IMPS or UPI transfer upon customer verification.
4. Section D: Counter Exchanges at KM Doddi Depot
Customers in Mandya district may also visit our physical service center at DONDAS COMPLEX, 1st Floor, MM Road, KM Doddi for instant on-the-spot component testing and product exchanges during normal operating hours (Monday to Saturday: 9:00 AM – 8:30 PM).
5. Section E: 30 to 90 Days Service & Repair Warranty
If an appliance serviced by our technicians exhibits the exact same recurring defect within the warranty period (30 to 90 days as printed on the official invoice), DASHVIK ENTERPRISES will dispatch a technician for repeat inspection and resolution at zero additional diagnostic or labor charge.